Return& Refund Policy

Order Cancellation Policy

We deeply value the trust and support of every early bird user. To better protect your rights and maintain the quality of our service, we have established the following refund policy:

● Before September 2025: If you cancel your order before it ships, we will provide a full refund with no handling fees.
● Starting October 2025: If you cancel your order before it ships, we will deduct a 5% handling fee from the refund amount to cover some operating costs.
● If your order has already shipped: We will deduct a handling fee of $180 from the refund amount to cover shipping and handling costs.

We are always committed to providing excellent service and appreciate your understanding and support. If you have any questions or need further assistance, please feel free to contact our customer service team at info@yozmabike.com.au.

If you wish to cancel your order, please promptly contact our customer support team at info@yozmabike.com.au after placing your order. If your order is canceled before shipment, we will charge a 5% handling fee based on the order amount. However, if the order has already been shipped, a processing fee of $180 will be deducted from the refund amount. Detailed handling fees for other products are as follows:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed (less any delivery fees incurred by us), and a credit will be applied to your credit card or original method of payment within 7–15 business days (varies by bank).

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted, which may take up to 7–15 business days.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yozmabike.com.au.

Exchange Policy

1. Before Shipping

  • Free replacement is offered for products of the same price.

  • If you wish to change to a different model, you will be responsible for covering the price difference between the products.

2. Shipped but Not Received

  • Exchanges are not possible once the package has been successfully sent.

Delivered (Exchanges within 14 days)

  • Exchanges are only accepted within 14 days of delivery.

  • Ensure the bike is unused, free from dirt, dust, and odor, and in its original packaging and condition.

  • We recommend that customers keep the original packaging for at least 14 days after receiving the product to ensure the item is properly protected in case of return or exchange.

Return shipping costs (customer responsibility):

  • $180 for the bike

  • $30 for accessories

  • $100 for the battery

  • If changing to a different model, customers are responsible for the shipping cost of $180 and the price difference.

  • We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, please send us an email at info@yozmabike.com.au and we will guide you through the process.

Return Policy

We recommend that customers keep the original packaging for at least 14 days after receiving the product to ensure the item is properly protected in case of return or exchange. If 14 days have gone by since you received your purchase, or if the product has developed a fault due to misuse or negligence, unfortunately, we cannot offer you a refund or exchange.

1. Used Items

We do not accept any returns on used items.

2. Damages and Issues

If the product is defective or damaged, please send photos or videos of the damage to customer service within 7 days after receiving the goods. Damaged parts can be replaced or compensated, and we will cover the return (exchange) shipping costs.

In the case of non-quality returns, the customer will be responsible for the return shipping costs.

Used goods, batteries, special orders, sale items, gift cards, and gift orders will not be accepted, except in extreme cases of breakage or malfunction covered under our warranty.

You can always contact us for any return-related questions at info@yozmabike.com.au.

Notice

If your return or exchange request is approved by YozmaSport®, you may receive a new product or a refund. The shipping label will be provided by YozmaSport®. Please do not ship items on your own before receiving the shipping label.

Please send us a notification with the tracking number after returning any items. Once we receive your return, we will either replace the item with a new product or refund your money as soon as possible. If the returned items do not meet the requirements stated above, we will not accept the return and will send it back to you with notification. Please note that restocking fees may apply to unauthorized returns (25%).

For returned items or exchanges, we require 3–6 business days after receiving your item(s) to process the solution. After this, the refund period is 7–15 business days (varies by bank).

We will notify you once we’ve received and inspected your return and let you know whether the refund is approved. If approved, the refund will be issued to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund.